Dallas, TX —/PRNewswire/Securus Technologies, Inc.,
the leading provider of inmate communications services and investigative
technologies, today announces a new three-year contract extension with Telerus
Inc., for the exclusive rights to provide Automated Information Services
is the industry leading Interactive Voice Response (IVR) system that provides
inmate-specific and general facility information to the public over the
phone. When calling a correctional
facility installed with AIS™, callers also have the option to deposit money
into their prepaid phone account or into the inmates trust account. In addition, the AIS™ system enables
inmates themselves to obtain information such as charges, court dates, bonding
information, visitation eligibility, release dates, and many other types of
information, all through integration with Securus’ existing calling
has been the exclusive provider of AIS for five years,” said Matthew Smith,
Product Manager for Securus.
“Automated Information Services is currently deployed at more than 80
correctional facilities and is processing nearly 1 million calls per month,
which represents an annual labor savings of well over $5 million for our
customers. This continued
partnership helps maintain Securus’ position as the technology leader in the
inmate communication market.”
Matthew continues, “While some competing technologies promote similar
services to AIS™, they typically don’t provide important features such as voice
recognition, the ability for outside callers to deposit money into telephone or
trust accounts, and integration with commissary providers to provide balance
information. Without these
features, any automated system becomes less effective.”
are most pleased to extend our partnership with Securus,” said Ted Radey, CEO
of Telerus. “When we researched
inmate communications five years ago, Securus stood out as the best of breed
provider and the same holds true today.
The partnership has been a tremendous success that essentially put a new
software category on the map. We
are excited to continue defining this category with Securus while helping
correctional facilities lower labor costs and improve citizen service.” Radey
plans on deploying AIS™ at an additional 50 correctional facilities within the
next 12 months.
Technologies, Inc. is one of the largest providers of detainee communications
and information management solutions, serving approximately 2,200 correctional
facilities and more than 850,000 inmates nationwide. A recognized leader in providing comprehensive, innovative
technical solutions and responsive customer service, Securus’ sole focus is the
specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, TX,
with regional offices in Carrollton and Allen, TX, and Atlanta, GA. For more information please visit the
Securus website at www.securustech.net.
Telerus, Inc. is the nation’s leading inmate-case voice automation provider and
serves more facilities than all competitors combined. Hosted from “the Cloud,” Telerus applications cut detention
facility personnel costs and improve citizen service with intuitive, speech
recognition-driven call flows.
Telerus is headquartered in downtown Denver, CO. For more information, please visit the
Telerus website at www.telerus.com.