Dallas, TX —/PRNewswire/-- Securus Technologies, Inc.,
a leading provider of inmate communications services, today announced the
company automated more than 4 million calls into its correctional
facilities customers this year
through Automated Information Services (AIS) - its voice recognition product. Automating
certain calls with AIS helps an average-sized correctional facility save 2,500 labor
hours per year.
Securus’ AIS product is a hosted interactive voice
response (IVR) system that utilizes speech recognition technology and keypad
inputs made over the phone to interact with inmates and their friends and
family members. Callers place
calls into the correctional facility to request information such as court
dates, charges, visitation eligibility, or any other information stored in the
facility’s jail management system (JMS) and AIS “hears” the request and
provides an automated response that addresses the inquiry without manual
Correctional facilities request AIS from Securus so
they can reduce the time facility staff spend answering routine questions. It enables the facility staff to focus
on their core responsibilities.
For inmates and their friends and family members, AIS assists
those parties in obtaining the specific information they need—when they need
it. It can also help friends and
family members fund a prepaid calling account or an inmate’s trust account
without having to ask for assistance from facility staff.
“No other inmate communications provider automates the
number of calls that we do through speech recognition technology,” said Matt
Smith, Securus Product Manager for AIS. “We’re saving correctional facilities
and their staff hundreds of thousands of hours by automating the way
corrections-related questions are answered. At the same time, AIS improves constituent
satisfaction—since callers have quick and easy access to the information they
need through a convenient, self-service resource.”
Securus Technologies, Inc. is one of the largest
suppliers of detainee communications and information management solutions,
serving approximately 2,400 correctional facilities and over 850,000 inmates
nationwide. A recognized leader in providing comprehensive, innovative
technical solutions and responsive customer service, Securus’ sole focus is the
specialized needs of the corrections and law enforcement communities. Securus
is headquartered in Dallas, TX, with regional offices in Carrollton and Allen,
TX and Atlanta, GA. For more
information please visit the Securus website at www.securustech.net.
Jessica Gorczyca, (972) 277-0715
firstname.lastname@example.orgSource: Securus Technologies, Inc.