Securus Technologies :: Automated Information Services
Correctional Facilities
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Automated Information Services
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Commissary Order By Phone
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GUARDIAN RFID Correction System
Automated Information Services
" We are ecstatic!!” Ted sent me statistics for the first ten days:   3,743 phone calls from outside, 139 from inmates.  Total time for outside calls was 5,628 minutes. Our deputies love it, so I love it. We’re now saving two officer’s worth of time!
Lorain County Correctional Facility
Dealing with the many Friends & Family telephone calls and inmate inquiries can be extremely labor intensive and a challenge for even the most efficient staffs. From inmate commissary balance questions to general questions such as visitation hours, court dates, and charges, the workload for your staff personnel continues to expand.

Delays in providing information can generate complaints, lower staff morale, and create management issue that are hard to overcome.

Our industry study shows that;

  • Facility personnel spend an average of 4 minutes on every outside call from constituents
  • Facilities average 1/2 outside call per inmate per day and an additional 1/2 question per inmate per day
  • For every 4 answered call, 1 call is dropped because of extended hold times

Automated Information Services solves all of these problems!

Automated Information Services from Securus is the industry’s first and only hosted interactive voice response (IVR) system that will automatically provide inmate-specific and general facility information to detainees and outside callers right over the phone. In addition, outside caller can open or fund a prepaid telephone account as well as fund an inmate’s trust account without having to step foot into your facility.

Friends & Family can listen to information such as:

  • How to open or fund a prepaid AdvanceConnect™ Account
  • How to fund an inmates trust account
  • Criminal charges
  • Bond amounts and types
  • Court dates, times, and locations
  • Projected release date
  • Visitation Eligibility
  • General facility information
  • Facility location
  • Hours
  • Etc.

Inmates can use a speed dial on the facility phones and listen to information such as:

  • Commissary account balance
  • Criminal charges
  • Court dates and locations
  • Bond amounts and types
  • Projected release date
  • Visitation eligibility

Imagine being able to improve staff efficiencies, increase the satisfaction of inmates and the satisfaction of Friends & Family members all without having to install new equipment. If this sounds like something that your facility can benefit from, contact Securus today at

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