Securus Technologies :: Frequently Asked Questions
Correctional Facilities
Secure Instant Mail
Secure Call Platform
Automated Information Services
Voicemail
Voice Biometrics
Commissary Order By Phone
Securus Video Visitation
GUARDIAN RFID Correction System
Frequently Asked Questions
Who do I contact for more information on your facility products and services?

Who do I contact for more information on your facility products and services?

To receive information about our products and services, please contact us at sales@securustech.net.

Is Securus right for my facility?

Is Securus right for my facility?

Securus is the premier communications solutions provider for the corrections industry.† We serve over 2,400 correctional facilities in 44 states and over 850,000 inmates nationwide.† Our hosted Secure Call Platform offers a variety of innovative calling features, valuable reporting tools and investigative tools that are unmatched in the industry.† This, coupled with our other ancillary products and focus on connecting more calls, will ensure that you have the necessary tools to effectively manage your facility.†

How do I get more information about Securusí products and services?

How do I get more information about Securusí products and services?

To receive information about our products and services or to schedule to an appointment with a Securus Account Manager, please send an email with your contact information to sales@securustech.net

What is the Facility Portal?

What is the Facility Portal?

Securusí Facility Portal is an online tool that allows our customers to generate and download calling activity reports, submit and view technical support tickets, order product collateral, and access other important information.  If you are a Securus customer and would like to establish a Facility portal account, please contact your Securus Account Manager or Technical Support.

What is S-Gate?

What is S-Gate?

S-Gate is a simple to use customer interface into the Secure Call Platform (SCP).  It was designed with our clients in mind so that users require very little training.  Securusí Facility Portal is an online tool that allows our customers to generate and download calling activity reports, submit and view technical support tickets, order product collateral, and access other important information.  If you are a Securus customer and would like to establish a Facility portal account, please contact your Securus Account Manager or Technical Support.

What is Secure Instant Mail?

What is Secure Instant Mail?

Secure instant mail allows friends & family members to send electronic messages to their incarcerated loved ones while also turning your mailroom into a profit center. Click HERE to learn more.

How do I add Secure Instant Mail to my correctional facility?

How do I add Secure Instant Mail to my correctional facility?

Installing Secure Instant Mail is as easy as making a phone call.  Simply call your local Securus Account Manager or email us today at Sales@securustech.net