Please read this section if you suspect fraudulent activity, to inquire about charges, or if you feel a call was disconnected prematurely.
I have fraudulent activity on my account
If you suspect your identity or financial information have been used fraudulently to open a Securus CBS account, please use this form to start an investigation with Securus CBS. Please report all fraudulent activity to your local police department as well. Click here to fill out the Fraud Investigation Form. We recommend you submit a police report along with your investigation form. Please be advised that the investigation may take up to 30 days to process upon receipt of form.
I have an inquiry concerning charges on my account
Click here to fill out the Inquiry Form. The inquiry may take up to 30 days to process upon receipt of form.
I have a call that was prematurely disconnected
Please read the frequently asked questions to find out how to avoid being disconnected before submitting an investigation form. Click here to review these tips now. If you are following our recommended guidelines and still feel your call was terminated in error, you may fill out the Dropped Call Investigation Form. Click here to fill out the form to begin an investigation of a dropped call.
Will I get credit for dropped calls on my wireless phone?
Securus Correctional Billing Services cannot be responsible for the transmission quality of wireless/cellular networks. These networks experience dropped calls. Therefore, Securus Correctional Billing Services cannot issue credits for dropped calls to cell phones or wireless devices.
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