Securus Technologies :: Payment Product Options
Friends & Family
Payment Product Options

We offer the following payment products designed to fit your needs (subject to availability and approval):

AdvanceConnect™ account Inmate Debit account

Our prepaid AdvanceConnect account puts you in control of your spending and ensures you can receive calls from correctional facilities.

This account offers the following benefits:

  • Your phone line is open as long as funds are kept in the account
  • You can add multiple phone numbers to your account to ensure you receive all your calls (work, cell, other relatives, neighbors, friends, etc.)
  • Calls will connect to cell phones, subject to facility restrictions
  • No minimum funding amount*
  • You have 24/7/365 access to your account through our automated customer service IVR and website

You may receive an automated call from us, letting you know when you need to place additional money into your account to ensure you can receive calls from correctional facility(ies).

To fund an AdvanceConnect account:

ONLINE

Manage My Account
Open a New Account

CALL
1-800-844-6591

OTHER METHODS

You can mail in your money order, personal check or cashier’s check as well as visit any MoneyGram or Western Union location. See details.

*Terms, Conditions & Fees

ADVANCE CONNECT TERMS, CONDITIONS & FEES

* When you call or log on; there is no minimum payment if you mail us a check or use your online banking service through your local bank. A payment processing fee of up to $7.95 for credit/debit card payments made over the phone or on the web may apply. This fee does not apply to payments made by mail, or using your online banking service through your bank. There is no minimum funding amount if you go to Western Union and MoneyGram; however, a payment processing fee may also apply. Please note that the balance in your Account may not reflect recent call activity. Due to our call processing cycles, it is possible to spend more than the total amount of funds in your Account. Please monitor your Account balance and use Rate-My-Calls so you know how much each call costs to ensure you don’t spend more than you intend to, as you will be responsible for payment of any balance due on your Account. You have 180 days from the date of the last call received to request a refund of any unused balance in your Account. For Alaska residents, there is an exception to that closing and refund policy.

If you receive and accept state-to-state or international calls, you may also be charged a Federal Regulatory Recovery Fee of $3.49.

You may add multiple phone numbers to your Account to ensure you can be reached wherever you are. If you add one or more cell phone numbers to your Account, you may be charged a monthly Wireless Administration Fee of up to $2.99.

Inmate Debit is an inmate-owned prepaid calling account that gives inmates the ability to pay for telephone calls. Correctional facilities have the option to allow friends & family to add money to Inmate Debit accounts. If permitted by the correctional facility, friends & family may deposit funds directly into an Inmate Debit account using the Securus points of sale listed below.

This account offers the following benefits:

  • Allows the inmate to call anyone on their approved calling list without requiring Friends & Family members to create separate prepaid accounts
  • Calls will connect to cell phones, subject to facility restrictions
  • Low minimum funding amount of only $25.00*
  • You have access to fund an inmate's Debit account through our website and customer service representatives

Funds placed in the Inmate Debit account will become the property of the inmate and Friends & Family members will not be able to receive refunds on this account. This product is currently available at limited facilities.

To fund an Inmate Debit account:

ONLINE
Fund an Inmate Debit account

CALL
1-800-844-6591

OTHER METHODS
Create a remittance slip and mail in your money order, personal check or cashier?s check as well as visit any MoneyGram location. See details.

*Terms, Conditions & Fees

INMATE DEBIT TERMS, CONDITIONS & FEES

* When you fund online; there is no minimum payment if you mail us a check using a remittance slip. A payment processing fee of up to $7.95 for credit/debit card payments made over the phone or on the web may apply. A payment processing fee may also apply at MoneyGram. This fee does not apply to payments made by mail. When you fund an Inmate Debit account, the funds become property of the inmate. You will not be able to request a refund from an Inmate Debit account.?

Direct Bill account Traditional Collect account

A Direct Bill account allows Friends & Family members and Special Accounts Group members to receive collect calls from inmates and have the charges billed directly to them each month. This account is most suitable for Friends & Family members of long-stay inmates (2+ years) or if you are an attorney, bail bondsmen, consulate, social worker or other small business or government agency. A credit check is required for a Friend or Family member to open a Direct Bill account (in most states).

This account offers the following benefits:

  • Itemized monthly statement of call activity
  • You can receive all the calls you need to, up to your credit limit
  • You can add multiple phone numbers to your account to ensure you receive all your calls
  • Calls will connect to cell phones, subject to facility restrictions
  • Your phone line is open as long as the account balance is paid in full by the due date
  • No minimum payment amount*
  • You have 24/7/365 access to your account through our automated customer service IVR and website

Please Contact Us to open a new Direct Bill account. If you have received notice that this Account was opened automatically for you, you will want to set up access to manage your account online.

To make a payment on your Direct Bill account:

ONLINE

Manage My Account
Open a New Account

CALL
1-800-844-6591

OTHER METHODS

You can mail in your money order, personal check or cashier’s check as well as visit any MoneyGram or Western Union location. See details.

*Terms, Conditions & Fees

DIRECT BILL TERMS, CONDITIONS & FEES

A monthly bill processing charge of up to $2.49 may apply. Verification of ownership of the phone number, including corresponding physical address, may be required in place of a credit check.

A payment processing fee of up to $7.95 for credit/debit card payments made to Securus Correctional Billing Services (SCBS) over the phone or on the web may apply. This fee does not apply to payments made by mail or by using your online banking service through your bank. A payment processing fee may also apply for payments made through Western Union and MoneyGram.

There is no minimum payment amount for payments made through SCBS. Your bill must be paid in full by the due date in order to continue receiving calls.

If you receive and accept state-to-state or international calls, you may also be charged a Federal Regulatory Recovery Fee of $3.49.

Alaska Residents: No credit check is required for Direct Bill Accounts.

Late or non-payment of your Direct Bill invoice may result in your telephone number being blocked from receiving calls and may also restrict your ability to obtain future credit. Securus may also take further collection action, including referral to a collection agency.

The Traditional Collect account is our standard payment product and is a convenient way to accept and pay for collect calls received from inmates. Call charges appear on your local phone bill.

This account offers the following benefits:

  • A Traditional Collect account is created automatically for you when you accept a collect call
  • Your phone number is used as your account number
  • Provides you with an individual 90-day rolling spending limit
  • Call charges appear on your local phone bill
  • You have 24/7/365 access to your account through our automated customer service IVR and website
*Terms, Conditions & Fees

TRADITIONAL COLLECT TERMS, CONDITIONS & FEES

With this option, you are assigned a 90-day rolling spending limit for your Traditional Collect account, and are subject to more rigorous controls. Each time you accept a collect call from an inmate, the charges are deducted from your available spending limit, and we submit those charges to your local telephone company to add to your local telephone bill. If you reach or exceed your spending limit during any rolling 90-day period, your Traditional Collect account will be temporarily blocked from receiving additional inmate calls. As the charges roll off and your balance drops back below the 90-day rolling spending limit, your account will be unblocked and you will be able to accept additional inmate calls up to the spending limit. Should you wish to receive inmate calls prior to waiting for your Traditional Collect account to be unblocked, you can contact us to establish an AdvanceConnect or Direct Bill account.

* A monthly bill statement fee of up to $3.49 may apply and will appear on your local phone bill. No fee will be assessed in any month in which no collect calls were accepted.

If you receive and accept state-to-state or international calls, you may also be charged a Federal Regulatory Recovery Fee of $3.49.